ServiceNow Implementation Specialist

Deloitte Technology Information Technology Posted: 18-Feb-2022

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

  • In this interesting and diverse role, you’ll perform development and implementation roles within a diverse team to meet needs across the ServiceNow platform including opportunities in areas within ITSM, Security Operations, IT Business Management and Governance, Risk & Compliance.  
  • You’ll use or develop skills in a wide variety of new and emerging technical areas to meet our needs in a globally distributed environment.  
  • As part of a broader ServiceNow Implementation team you will have the opportunity to work on a variety of other initiatives as a contributor or leader in the areas integrations and development depending on the work available and your areas of interest.  
  • You will have the opportunity to interact with management and leaders in a global environment from multiple countries and varied business areas across our organization.  

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.


  • Minimum 5-8 years of experience in ServiceNow or related platform.
  • Experience running/leading ServiceNow implementations on the platform including managing interactions with customers and handling escalations.
  • Experience in Web development languages, specifically JavaScript, XML, AngularJS, Bootstrap, and HTML/CSS.
  • Experience in Web Service integrations using SOAP and REST.
  • Understanding and willingness to participate in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production.
  • Experience administering a ServiceNow instance including managing the overall security of the platform, configuring Service Level Agreements (SLAs), developing workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions.
  • Developing, designing, configuring and rollout of new application modules, workflows and catalog requests.
Other Qualifications:
  • Good understanding of risk & compliance is an asset for the candidate including processes such as internal audit, compliance to industry standards and security frameworks.
  • ServiceNow System Administration or Certified Implementation Specialist certification.
  • ITIL Foundations or Expert Level certification is an asset.
  • ServiceNow System Administration or Certified Implementation Specialist certification.
  • Prior experience in a matrix management style organization.
  • Experience in the Now platform outside of ITSM.
  • Exposure to automation technologies to accomplish IT Infrastructure management activities, IT Security Operations, such as vulnerability patch deployment, threat identification by utilizing ServiceNow or third-party Orchestration tools.

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

At Deloitte Global, we know we’re at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.