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Platform Administrator - EndPoint Protection
Deloitte Technology Posted: 12-Jun-2025
Same job available in 31 locations
Birmingham, Alabama, United States
Boise, Idaho, United States
Buffalo, New York, United States
Cincinnati, Ohio, United States
Cleveland, Ohio, United States
Columbus, Ohio, United States
Davenport, Iowa, United States
Des Moines, Iowa, United States
Grand Rapids, Michigan, United States
Harrisburg, Pennsylvania, United States
Hermitage, Tennessee, United States
Indianapolis, Indiana, United States
Jacksonville, Florida, United States
Kansas City, Missouri, United States
Louisville, Kentucky, United States
Memphis, Tennessee, United States
Midland, Texas, United States
Nashville, Tennessee, United States
New Orleans, Louisiana, United States
Dayton, Ohio, United States
Omaha, Nebraska, United States
Orlando, Florida, United States
Pittsburgh, Pennsylvania, United States
Rochester, New York, United States
Salt Lake City, Utah, United States
San Antonio, Texas, United States
St. Louis, Missouri, United States
Tallahassee, Florida, United States
Tampa, Florida, United States
Tulsa, Oklahoma, United States
Tempe, Arizona, United States
Work you'll do
Key Responsibilities:
- Operational Support: Provide 4th level support for incidents and requests related to endpoint health, including on-call work when required.
- Ticket Management: Monitor and handle tickets assigned to your support queues and be available to support any related major incidents.
- Product Expertise: Develop a deep understanding of the endpoint protection products you will be managing.
- Documentation: Create and maintain knowledge base documents and playbooks outlining end-to-end support procedures and inter-team workflows.
- Change Management: Support change management activities for product upgrades within the production environment, collaborating with in-house teams and third parties to ensure successful implementation.
- Escalation Response: Respond to escalations from Security Policy Management, GNOC, SOC, and Member Firms, assisting them with understanding endpoint protection products and support processes.
- Testing and Ad-Hoc Duties: Assist the technical lead/architect and security analyst in testing product upgrades and perform other job-related duties as assigned.
The team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Qualifications
Required Qualifications:
- Robust multi-tasker with a keen eye for detail and the ability to think ahead.
- Experience with configuration and deployment of endpoint protection platforms (e.g., CrowdStrike, McAfee, Microsoft Defender, and BeyondTrust Admin Rights Management).
- Excellent analytical and problem-solving abilities, strong influence, and negotiation skills.
- Good written and verbal communication and customer service skills.
- Creative and independent thinker with the ability to translate technical requirements and challenges into results.
- Knowledge of configuration, policy, and event workflows and playbooks.
- Motivated self-starter able to work independently without direct supervision.
- Well-organized and able to thrive in fast-paced environments.
- Direct experience in supporting security tools (e.g., anti-virus, host intrusion detection).
- Experience working within a service management framework (e.g., ITIL).
- Knowledge of Security Information and Event Management (SIEM) tools.
- Willingness to travel up to 10%.
Our culture
At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
Professional development
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
Recruiting for this role ends on September 5, 2025.
Deloitte Global is required by local law to include a reasonable estimate of the compensation range for this role for individuals applying to work in our Buffalo, Rochester locations. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $ - $ for individuals applying to work in these locations.
At Deloitte Global, we know we’re at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
September 5, 2025
Buffalo, Rochester