Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Client Excellence Manager, Global Consulting Services
Consulting Program & Project Management Posted: 05-Aug-2025
Same job available in 24 locations
Boise, Idaho, United States
Cincinnati, Ohio, United States
Cleveland, Ohio, United States
Columbus, Ohio, United States
Davenport, Iowa, United States
Des Moines, Iowa, United States
Grand Rapids, Michigan, United States
Hermitage, Tennessee, United States
Indianapolis, Indiana, United States
Jacksonville, Florida, United States
Kansas City, Missouri, United States
Louisville, Kentucky, United States
Memphis, Tennessee, United States
Nashville, Tennessee, United States
New Orleans, Louisiana, United States
Dayton, Ohio, United States
Omaha, Nebraska, United States
Pittsburgh, Pennsylvania, United States
Salt Lake City, Utah, United States
San Antonio, Texas, United States
St. Louis, Missouri, United States
Tampa, Florida, United States
Tulsa, Oklahoma, United States
Tempe, Arizona, United States
Work you'll do
- Drive the execution of GLCP support programming across four key dimensions: account leadership, GLCP engagement, account growth initiatives, and performance management.
- Provide strategic, analytical, communications, and operational support to the Client Excellence leader and Program Lead.
- Oversee PMO operations, including managing regular meetings, tracking sprints, and monitoring the budgeting process.
- Maintain and manage the centralized GLCP tracking system, ensuring distribution lists are up-to-date and access permissions are appropriately granted or revoked.
- Facilitate efficient communication and integration of changes across stakeholder groups to ensure alignment and transparency.
- Strengthen connections between Client Excellence (CE) and Member Firms (MFs) by leveraging global firm knowledge, relationships, and resources.
- Deliver insights that drive growth by conducting thorough analysis and preparing impactful presentations for senior leadership.
- Execute the GCS GLCP performance management process, including goal setting and year-end consensus meetings.
- Act as the liaison with Deloitte Technology to implement changes in the performance management tool, ensuring seamless goal setting and review processes.
- Identify opportunities to enhance client excellence programs and drive continuous improvement.
The team
Deloitte’s Global Consulting Services professionals support our global businesses to drive impact and create enduring value for clients in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). We deliver purpose-driven services and solutions and provide a consistent, best-in-class “One Deloitte” experience around the world.
Qualifications
- Minimum of 5 years of experience in business advisory or consulting roles.
- Proven ability to manage complex global networks and collaborate effectively across cultures, particularly with senior personnel.
- Strong strategic thinking skills with a track record of planning and executing integrated, global business programs.
- Executive presence with exceptional communication and presentation skills, capable of simplifying complex information into clear, actionable messages.
- Proficient in risk management, with the ability to identify and escalate project-related issues when necessary.
- Adept at multitasking and delivering results across multiple projects in a fast-paced, dynamic environment.
- Highly organized and detail-oriented, with strong project management capabilities.
- Proactive and responsive to leadership needs, anticipating challenges and providing solutions.
- Self-motivated with the ability to coordinate effectively among senior leaders and drive initiatives independently.
Our culture
At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
Professional development
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
Recruiting for this role ends on October 21, 2025.
Deloitte Global is required by local law to include a reasonable estimate of the compensation range for this role for individuals applying to work in our Rochester locations. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $ - $ for individuals applying to work in these locations.
At Deloitte Global, we know we’re at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
October 21, 2025
Rochester