Senior IT Portfolio Account Manager

Deloitte Technology Business Development / Sales / Marketing Posted: 04-Jan-2023

Same job available in 3 locations

Birmingham, United Kingdom, United Kingdom

London, United Kingdom, United Kingdom

Toronto, Ontario, Canada

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

In this role, you will:

•Translate business demands into a financial and operational portfolio. You’ll work closely with senior leaders, internal clients and cross-functional teams to define, manage and provide tailored insight regarding the account financials, project priorities, and service portfolio performance.
•Develop points of view and make recommendations for strategic and operational improvements to leadership by aggregating and analyzing account-related data and processes.
•Collaborate with customers and cross-functional teams in the definition, prioritization, and management of IT requests and operational demands.
•Oversee the entire service portfolio for an account, representing a holistic view of all future and running service-related information (account services structure, change pipeline, ongoing project metrics, etc.)
•Work closely with the Customer Relationship Leader to develop great relationships with business stakeholders by providing meaningful technology, financial, and operational insights.
•Team with Strategic Finance in evaluating portfolio financials to identify new opportunities or risks, facilitate the budget and cost recovery process for the account’s investment and operational expenditures.
•Advance the account strategic priorities by monitoring operational metrics to get a constant and updated vision of delivery capacity (delivery of services, products, projects and programs for the account) and resource allocation

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.


•Bachelor’s Degree in Business, Management, Accounting, Finance, Computer Science, or related field or related industry experience
•Minimum 6+ years of experience with at least 2 years of experience in portfolio or account management
•Advanced knowledge of IT budgeting and cost center management with ability to translate financial language into business impact (risks and opportunities)
•Proficiency in Microsoft Office, budget reporting and analysis, program and project management
•Demonstrated track record of working within complex organizations requiring goodinfluence management skills - ability to work cooperatively at all levels in matrix environment
•Proven ability to track project metrics and service KPIs and turn that data into relevant information to influence decision making
•Up to 10% travel required

•Master’s degree is a plus
•Prior experience in “Big 4” is a plus

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

At Deloitte Global, we know we’re at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.