Digital Marketing Change and Adoption Manager

Communications / Brand Digital Posted: 13-Oct-2022

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do:​​​​

  • Understand and become well-versed in the the digital ecosystem in the purview of the Global Digital Experience (GDX) program. Based on that, determine the change and adoption priorities for each product, project, and platform within the GDX program.
  • Actively manage, communicate with, and influence (without authority) an audience of 1,000+ digital marketers, leaders, CMOs, and stakeholders across the Deloitte global network through trainings, communications, digital community calls, 1:1 calls, and other forums.
  • Lead the development, delivery, and maintenance of technical training for digital products: including live trainings; office hours; training within AEM through WalkMe; job aids; and all other trainings identified as needed for the product.
  • Lead the creation and delivery of program and project related communications to a variety of stakeholders across the global network, including leadership, governance bodies, digital community, and other stakeholders.
  • Lead the management of a Digital Site Lead community of 100+ digital site leads across the Deloitte global network. Oversee quarterly calls with this community; actively create and advise on the agenda for this audience based on program priorities; actively listen to and address the unique needs of this community.
  • Lead the management and engagement of a digital community of 1,000+ digital marketers across the Deloitte Global network. Oversee monthly calls with this community; actively create and advise on the agenda for this audience based on program priorities; actively source and address the unique needs of this community.
  • Lead a team and stakeholders to conceptualize, create, and execute on learning opportunities to advance the digital maturity of the global network, such as digital summits.
  • Create and maintain strong 1:1 relationships with digital leaders in select countries (e.g.: US, UK, Canada, Australia). Engage with, influence, and shape their digital agendas.
  • Represent the GDX program on governance bodies; listen to and action their priorities; bring the Change & Adoption voice and point of view to the board.
  • Lead the development of executive summaries, project approaches, and leadership deliverables that outline key engagements and highlights for leadership and other audiences.
  • Provide active and daily support, guidance, issue/risk resolution, and mentorship to team members across their work, products, projects, performance, and career.
  • Support strategic projects within the GDX program or the Global Brand organization.
  • Lead collaborative efforts between Global Brand and Global Technology Services.
  • Develop strong working relationships across a wide range of stakeholders: member firm leaders and teams; GDX program; Global Brand; GTS; other stakeholders. Represent the GDX program and Change & Adoption point of view in these interactions.
  • Work collaboratively and effectively with Deloitte Global professionals and digital marketing teams across the global network.
  • Have a distinct and strong ability to engage and influence stakeholders.

The team

Deloitte’s Global Brand & Marketing team’s strategy is designed to deliver the business strategy aimed at building an iconic brand. Building the world’s leading professional services brand aligns with Deloitte Global’s strategic priorities and the Global Brand & Marketing team focuses on creating the strategies and tools that drive brand distinction, promote the brand globally, deliver partnership investments that drive connection, and infuse the brand with purpose to inspire our people and clients to make an impact that matters.

Qualifications

  • Experience and expertise in Adobe Experience Manager (AEM); WalkMe; OneTrust; with the enthusiasm and ability to learn and operate in all technologies in the program’s portfolio
  • Strategic and critical thinking capability, with a view to being able to connect the dots, spot and shape opportunities and think ahead
  • Strong communications skills - excellent writing and editing skills, with confident presentation skills
  • Strong executive presence
  • Strong project management, time management, and organizational skills
  • Strong research and analytical skills; confidence in providing insights and recommendations
  • Advanced Microsoft Office skills – particularly in PowerPoint and Excel – with the ability to create high quality and impactful deliverables

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.


At Deloitte Global, we know we’re at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.