Client Excellence Manager, Global Risk Advisory

Risk Advisory Risk Management Posted: 30-Jun-2022

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Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

Deloitte is searching for a Client Excellence Manager to support the Global Risk Advisory Client Excellence leader within our Clients and Industries team.  The manager will work with the Senior Manager to execute the strategy for all client excellence initiatives (Performance Management, Labs Program, Sales Activation Campaigns) that are designed to equip and support our Lead Business Partners on our most strategic clients.

As an integral member of the Global Risk Advisory Client Excellence team, the manager will

·        Client Excellence Strategy: support and execute on the strategic direction set by the Global Risk Advisory Client Excellence Leader and Global Risk Advisory Industry leaders.  Provide strategic, analytical, communications and operational support to the Client Excellence leader

·        Deliver Value: drive the day-to-day operations to elevate Deloitte's risk advisory presence, strengthen the firm's brand in the relevant markets, advance the capabilities of global LBPs– namely the Global Crown Jewel Client Account Leaders

·        Coordinate with the network: interface with senior leaders from our Executive Member Firms, Priority Markets, and the wider global RA network. Nurture linkages between Offerings and C&I, leveraging global firm knowledge, relationships, and resources, to build and share insights and ultimately drive growth

·        Insights: deliver insights, shape, and execute analysis and prepare clear, concise, and compelling presentations for those senior leaders

·        Operations: Manage PMO operations including regular meetings, sprints tracking, budgeting process and monitoring

This role is ideal for a Manager who would like to gain global experience, build a global network, and develop significant understanding of the global organization and to be most successful, you need to bring energy, enthusiasm and an attitude of collaboration that spans across industries, businesses, and member firms.

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Global Risk Advisory is the leading edge of risk management, changing the way we view risk and threats. We help our Deloitte organization use risk management as a vital performance lever to recognize opportunities that create a competitive advantage.   


        Ability to work well within a team of experienced professionals – both in-person and virtually – to influence results upwards and downwards

·        Ability to navigate a global, matrixed, and often virtual environment for effective outcomes

·        Excellent strategic thinker with a proven track record in planning and implementing integrated, global, strategic, business programs

·        Executive presence with excellent communication and presentation skills and the ability to translate disparate information into clear messages and informed responses to leadership

·        Able to manage risks – knowing what and when to escalate project-related issues

        Ability to multi-task and deliver on portions of multiple projects, often working in a high pace environment with the endurance, responsiveness, and flexibility to work through multiple iterations of work and quickly adapt to varying priorities

·        Detail-oriented and organized with strong project management skills

·        Superior PowerPoint and Excel skills

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.