Deloitte Global

The Control Management Senior Manager-ServiceNow will be responsible for the following:

**Please note: this role is open to DTTL employees only**

• Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT to allow for an effective, efficient and adaptable risk governance capability and contribute to its continuous improvement.
• Direct control development across DT, driving a consistent approach utilizing the IRM capabilities within ServiceNow.
• Deliver the DT control library architecture and control data management.
• Secure commitment from member firms and stakeholders in the global firm to participate in the Technology Standards and Maturity Assessment with the objective to assess the member firm’s overall IT capability/maturity and to help them establish their own priorities.
• Keep abreast of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other change management/transformational initiatives.
• Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms and line of businesses hot topics while sharing the technology risk knowledge amongst the team where applicable.
• Advise member firms on technologies, processes and procedures to address gaps in conjunction with the Deloitte Technology and Integrity strategies.
• Advise on the development to the assessment criteria at the start of each assessment cycle – in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts
• Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to streamline the test approach.
• Lead the planning on various DT control management programs including development of a control library
• Manage the integration of controls management into DT processes and various assessment programs to support the identification of controls and control enhancements in end-to-end processes, recommend remediation actions, and share insights and best practices with Deloitte Technology as a proactive measure to reduce the likelihood and impact of future risk events ·
• Track first line of defense (1LoD) remediation progress and/or communicate recommendations for corrective action in controls where they relate to control management activities for control owners

Do you possess the following?:

• Leading and delivering at least one end to end program  process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk management processes. 

• An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001,SOC2

• Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. 

• A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset) 

• Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL certification an asset)

• Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs

• Experience developing a control library and automating into a tool such as ServiceNow IRMAbility

• Ability to influence and persuade at all levels from IT technical staff up to CIOs

• Ability to manage virtual teams in multiple time zones, culturally astute

• Be able to build key relationships across the GTS function and member firm network utilizing excellent relationship management skills

• Ability to manipulate complex data

• Goals-oriented, self-starter and able to work independently with little daily supervision

• Adaptability to and ability to embrace a wide range of cultures

• Excellent written and oral communication skills

• Additional language an asset

• Application development experience