Culture, Change and Engagement Senior Manager

CoRe - Knowledge Services Communications and Public Relations Posted: 03-Oct-2022

Same job available in 8 locations

Atlanta, Georgia, United States

Chicago, Illinois, United States

Cleveland, Ohio, United States

Dallas, Texas, United States

London, United Kingdom, United Kingdom

Miami, Florida, United States

Tampa, Florida, United States

Toronto, Ontario, Canada

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

 
Develops and oversees the execution of culture transformation initiatives to engage practitioners in knowledge sharing and achieve Deloitte’s vision for a proactive knowledge sharing culture, including:
 
• Setting and communicating clear knowledge sharing expectations
 
• Driving seamless integration of the Knowledge Exchange (KX) and knowledge sharing into day-to-day global and local business workflows and systems.
 
• Defining and executing a program of reward and recognition activities
 
• Embedding knowledge sharing into key Talent processes, including promotion processes, Talent Standards and leader KPIs.
 
• Leading the ongoing integration of knowledge sharing into Deloitte’s member firm governance program (Member Firm Standards), developing strong relationships with global business and CoRe KS teams to monitor, reporting progress against and achieve agreed targets.
 
• Identifying culture-related areas to capture client service practitioner feedback and using this to drive and adapt innovative practitioner engagement initiatives.

The team

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Qualifications

 
Experienced change management professional, with a minimum of 5 years experience managing change programs and leading a variety of stakeholder groups through complex transformational projects.
 
•Bachelor’s degree required; relevant fields of study may include Business, Organizational Psychology, Behavioral Sciences, Human Resources, or Change Management). Communications.
 
•Deep understanding of leading change management best practices and methodologies (eg Prosci, Adkar), and proven experience of measuring the effectiveness of culture transformation initiatives.
 
•Customer-focused, with a solid understanding of how people respond and adapt to change; excellent communication and writing skills with ability to influence a variety of audiences and achieve intended outcomes.
  
•Self-starter with proven project management experience and the ability to achieve results in a fast-paced environment, delivering results in time and to a high standard.

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.


At Deloitte Global, we know we’re at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.