Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Business Solutions Manager
CoRe Digital, Data, Analytics & Innovation Management Consulting Posted: 28-Jul-2023
Same job available in 8 locations
Atlanta, Georgia, United States
Chicago, Illinois, United States
Dallas, Texas, United States
Detroit, Michigan, United States
Fort Worth, Texas, United States
Houston, Texas, United States
Minneapolis, Minnesota, United States
Toronto, Ontario, Canada
Work you'll do
We are seeking an experienced and dynamic individual to join our team as a Manager responsible for overseeing Product Development, Operations & Maintenance, and Support functions within our organization. This pivotal role requires exceptional leadership, strategic thinking, and a deep understanding of product lifecycle management, operational efficiency, and customer support. The successful candidate will play a crucial role in driving innovation, maintaining product excellence, and ensuring seamless customer experiences. This role plays a critical part in the success of a product by serving as the bridge between various teams, stakeholders, and customers.
Responsibilities:
- The role involves handling project management for multiple complex projects, following the agile lifecycle for product development, overseeing operations and maintenance activities, monitoring & participating in customer support, and managing the team.
- Develop and manage project plans for product development, operations and maintenance, and support initiatives.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Ensure effective communication among team members and stakeholders, providing updates and reports as needed.
- Lead and manage cross-functional product development teams.
- Collaborate with the Product Management team to define product roadmaps and strategies.
- Oversee the end-to-end product development process from ideation to product release.
- Ensure adherence to project timelines, budgets, and quality standards.
- Foster a culture of innovation and continuous improvement within the product development teams.
- Collaborate with product development team in conceptualizing, planning, and executing new product initiatives.
- Collaborate with cross-functional teams (e.g., business, communications, technology) to define product requirements, features, and specifications.
- Ensure that product development projects adhere to timelines, budgets, and quality standards.
- Conduct regular product reviews and make data-driven decisions to optimize product performance and user experience.
- Develop and implement robust operational processes to ensure the efficient and smooth running of business operations.
- Work closely with relevant departments to identify operational constraints and implement effective solutions.
- Develop and track key performance indicators (KPIs) to measure operational efficiency and effectiveness.
- Monitor and participate in the customer support function to ensure timely and satisfactory resolution of customer inquiries and issues.
- Collaborate with the Support team to maintain high customer satisfaction levels.
- Analyze support metrics and customer feedback to identify areas for improvement and implement necessary changes.
- Foster a customer-centric culture across the organization.
- Work with other teams to address recurring issues and communicate product updates to customers.
- Facilitate open and transparent communication within the team, ensuring that information flows smoothly and team members are well-informed.
- Participate in performance evaluations and provide constructive feedback to team members.
- Facilitate professional development opportunities to enhance team skills and knowledge.
The team
Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.
Qualifications
Required Skills:
- A Bachelor’s degree in Computer Science, Business Administration, or related discipline. While an advanced degree is a plus, the value is placed on the extent of the relevant experience and accomplishments
- Proven experience in product development and lifecycle management.
- Strong project management skills and the ability to handle multiple tasks simultaneously.
- Background in operations and maintenance.
- Experience in customer support management.
- Demonstrated leadership skills with a track record of managing and motivating teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Analytical mindset with a data-driven approach to decision-making.
- Familiarity with AzureDevOps, SharePoint, MS Project, and wire-framing or visualization tools is a plus.
- Experience working with Agile development processes. SAFe certification is a plus.
- Experience in packaged software development.
Our culture
At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
Professional development
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
At Deloitte Global, we know we’re at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
114600
191000
102800
171300
93000
155000