Business Solutions Manager
CoRe Digital, Data, Analytics & Innovation Management Consulting Posted: 28-Jul-2023
Atlanta, Georgia, United States
Chicago, Illinois, United States
Dallas, Texas, United States
Detroit, Michigan, United States
Fort Worth, Texas, United States
Houston, Texas, United States
Minneapolis, Minnesota, United States
Toronto, Ontario, Canada
Work you'll do
- The role involves handling project management for multiple complex projects, following the agile lifecycle for product development, overseeing operations and maintenance activities, monitoring & participating in customer support, and managing the team.
- Develop and manage project plans for product development, operations and maintenance, and support initiatives.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Ensure effective communication among team members and stakeholders, providing updates and reports as needed.
- Lead and manage cross-functional product development teams.
- Collaborate with the Product Management team to define product roadmaps and strategies.
- Oversee the end-to-end product development process from ideation to product release.
- Ensure adherence to project timelines, budgets, and quality standards.
- Foster a culture of innovation and continuous improvement within the product development teams.
- Collaborate with product development team in conceptualizing, planning, and executing new product initiatives.
- Collaborate with cross-functional teams (e.g., business, communications, technology) to define product requirements, features, and specifications.
- Ensure that product development projects adhere to timelines, budgets, and quality standards.
- Conduct regular product reviews and make data-driven decisions to optimize product performance and user experience.
- Develop and implement robust operational processes to ensure the efficient and smooth running of business operations.
- Work closely with relevant departments to identify operational constraints and implement effective solutions.
- Develop and track key performance indicators (KPIs) to measure operational efficiency and effectiveness.
- Monitor and participate in the customer support function to ensure timely and satisfactory resolution of customer inquiries and issues.
- Collaborate with the Support team to maintain high customer satisfaction levels.
- Analyze support metrics and customer feedback to identify areas for improvement and implement necessary changes.
- Foster a customer-centric culture across the organization.
- Work with other teams to address recurring issues and communicate product updates to customers.
- Facilitate open and transparent communication within the team, ensuring that information flows smoothly and team members are well-informed.
- Participate in performance evaluations and provide constructive feedback to team members.
- Facilitate professional development opportunities to enhance team skills and knowledge.
The team
Qualifications
- A Bachelor’s degree in Computer Science, Business Administration, or related discipline. While an advanced degree is a plus, the value is placed on the extent of the relevant experience and accomplishments
- Proven experience in product development and lifecycle management.
- Strong project management skills and the ability to handle multiple tasks simultaneously.
- Background in operations and maintenance.
- Experience in customer support management.
- Demonstrated leadership skills with a track record of managing and motivating teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Analytical mindset with a data-driven approach to decision-making.
- Familiarity with AzureDevOps, SharePoint, MS Project, and wire-framing or visualization tools is a plus.
- Experience working with Agile development processes. SAFe certification is a plus.
- Experience in packaged software development.