Deloitte Technology Quality Managment Director

Deloitte Technology Program & Project Management Posted: 16-Mar-2022

Same job available in 8 locations

Atlanta, Georgia, United States

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Jacksonville, Florida, United States

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Toronto, ,

Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

In collaboration with the Managing Director, Quality & Service Excellence, drive the creation and operation of a Quality Management System (QMS), including quality standards, controls and processes for Deloitte Technology (DT). This role is the primary voice for driving the quality for Deloitte Technology. 

Responsibilities include:
  • Establish processes and governance to ensure quality. 
  • Build, lead and manage a team, along with the associated processes to perform quality reviews of projects and project execution across Deloitte Technology. 
  • Overall Drive the creation and maintenance of quality standards, controls and processes for Deloitte Technology. Be the primary voice for driving the quality for the Deloitte Technology. 
  • This role is responsible for the creation, definition and operation of a Quality Management System. This framework will drive continuous improvement of quality standards, controls and processes for Deloitte Technology. 
  • Operation of relevant and effective governance associated with quality is critical. 
  • This role interfaces with and drives quality along with DT leadership, as well as working effectively with Global Businesses to ensure consistent and improved quality of all the deliveries and services. 
  • This position is broad and drives quality into all DT projects and services, but also influences MF IT teams and Global Businesses projects (via Technology Operating Model (TOM)). 
  • There is also a need for the incumbent to have a sound understanding of DT and business landscape in order to drive appropriate levels of quality. 
  • Management Key to the success of Deloitte Technology is the ability to deliver high-quality services. This requires bringing about a change in mindset and thinking. This is a key change in thinking, and this role will play a significant part in this change management effort. 
  • This role interacts with and influences the DT leadership, MF Technology leaders as well as working effectively with Global Businesses’ teams. The impact is broad and long-term.

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.


  • Bachelor’s degree in Business, Computer Science or related field. An advanced degree preferred. 

Years of Experience: 
  • 5+ years of relative experience at the global level 
  • 3+ years in a leadership role in a large, diverse, professional work environment
  • 10+ years of relevant professional experience in a large, diverse, multi-location, global network environment 

Job Specific Skills: 
  • In depth understanding of the approaches, processes and methods needed for successful quality and control efforts. 

General Professional and leadership qualifications:
  • Customer, value and excellence driven 
  • Effective written and verbal communication to all levels in the organization. 
  • Delivers customer service excellence by understanding the customer’s business needs (Voice of the Customer), identifying the appropriate technical solutions, and meeting/exceeding service expectations 
  • Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams 
  • Build strong relationships across the organization 
  • Able to team well, and influence those not in direct line of authority 
  • High Emotional Intelligence and able to work in a complex partnership environment. 
  • High degree of cultural sensitivity, embraces diversity, and operates effectively across multiple international cultures.

Other Qualifications:
  • Certifications in quality related disciplines (preferred; not required): Six Sigma Total Quality Management (TQM) ISO 9001 Lean IT Experience in design, implementation and operations of a Quailty Management System (QMS)

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.