Deloitte Global

You will guide the service delivery team by providing overall leadership, process guidance and planning to support the development and delivery of all Shared Services developed by DTS. You will coordinate the development of the service, working with both customers and technical team to ensure the service meets the customer needs in the most effective and high-quality manner possible. You will also guide the team in ensuring a successful service lifecycle for each service including effective processes for deployment, support, and continuous improvement of the services. You will be accountable for combining innovation and world class technology to create a robust suite of services that benefit all DTTL member firms in a high-quality, cost-effective manner. Additional duties include:

• Developing high-quality, scalable, cost-effective IT solutions to fulfill the on-going needs of DTTL member firms.
• Organizing, administrating, and supervising people, processes, and technologies for the successful delivery of the services.
• Tactical responsibility for release management, platform management, investment planning, vendor management, and application/tools integration.
• Overseeing support for the services in the program in order to ensure high levels of response and customer satisfaction.
• Successfully deliver the business requirements in a highly reliable manner, generate high customer satisfaction, and enhance business value for the member firms subscribing to the services.
• Develop/deliver service management services which meet current and on-going technology needs.

What you’ll be part of—our Deloitte Global culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

 In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

 Who you’ll work with:

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

• Bachelor's degree in computer science or a related field
• 7+ years of related experience in any or all: IT service management, service delivery, business analysis, financial analysis, project leadership, time management, organizational skills
• Understands the Shared Services service development process
• In-depth understanding of each DTS shared  service processes and practices for workstations and mobile devices
• Working knowledge of information security risk management processes and controls
• Proven ability to take a project from inception and organize a plan to deliver the final working solution
• Expert service management and problem-solving skills