Deloitte Technology Support Shared Service Management Leader

Deloitte Technology Information Technology Posted: 15-May-2022

Same job available in 40 locations

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Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

You will guide the service delivery team by providing overall leadership, process guidance and planning to support the development and delivery of all Shared Services developed by DTS. You will coordinate the development of the service, working with both customers and technical team to ensure the service meets the customer needs in the most effective and high-quality manner possible. You will also guide the team in ensuring a successful service lifecycle for each service including effective processes for deployment, support, and continuous improvement of the services. You will be accountable for combining innovation and world class technology to create a robust suite of services that benefit all DTTL member firms in a high-quality, cost-effective manner. Additional duties include:

  • Developing high-quality, scalable, cost-effective IT solutions to fulfill the on-going needs of DTTL member firms.
  • Organizing, administrating, and supervising people, processes, and technologies for the successful delivery of the services.
  • Tactical responsibility for release management, platform management, investment planning, vendor management, and application/tools integration.
  • Overseeing support for the services in the program in order to ensure high levels of response and customer satisfaction.
  • Successfully deliver the business requirements in a highly reliable manner, generate high customer satisfaction, and enhance business value for the member firms subscribing to the services.
  • Develop/deliver service management services which meet current and on-going technology needs.

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

What you’ll be part of—our Deloitte Global culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

 In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

 Who you’ll work with:

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.



Qualifications:

  • Bachelor's degree in computer science or a related field
  • 7+ years of related experience in any or all: IT service management, service delivery, business analysis, financial analysis, project leadership, time management, organizational skills
  • Understands the Shared Services service development process
  • In-depth understanding of each DTS shared  service processes and practices for workstations and mobile devices
  • Working knowledge of information security risk management processes and controls
  • Proven ability to take a project from inception and organize a plan to deliver the final working solution
  • Expert service management and problem-solving skills

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.