Knowledge Manager

CoRe - Knowledge Services Program & Project Management Posted: 22-Aug-2022

Same job available in 5 locations

Atlanta, Georgia, United States

Cleveland, Ohio, United States

Houston, Texas, United States

Miami, Florida, United States

Toronto, Ontario, Canada

Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

As the Knowledge Manager for Executive Accelerators, you will serve as the knowledge management owner across aligned practice areas, including Executive & Board Programs (Chief Exec, CFO, CIO, CLO, CMO, Center for Board Effectiveness) & The Greenhouse. 

You will focus on understanding program priorities, growing relationships within program leads and enabling areas, developing a knowledge strategy that aligns with priorities, and advising and coordinating knowledge activities to foster a more robust global knowledge exchange.
Practice Area Enablement
  • Develop and maintain relationships with XA program leads and key stakeholders such as XA Chief of Staff and the XA Marketing & Comms leads
  • Serve as subject matter specialist regarding XA knowledge management and practice tools, methods, content, and capabilities
Intellectual Property Management
Maintain a “healthy knowledge space” by regularly reviewing age, diversity and usage of existing content and executing action plans to improve user experience (e.g., archiving, targeting content to fill gaps)
Expertise & Network Connectivity
  • Ensure practice specialists are identified within global knowledge tools, such as through badging in DPN and inclusion within relevant curated knowledge collections
Knowledge Platform Optimization
· Provide guidance to practitioners based upon in-depth expertise of knowledge platforms/tools capabilities and functionality
Adoption Measurement & Improvement
· Champion and implement knowledge sharing culture and awareness initiatives to increase awareness, contribution and usage levels, including incorporating training within specific events, driving awareness campaigns through global tools, social platforms and intranets and delivering impactful communications

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.


·Minimum of 5 years of relevant experience. 

· Experienced, independent thinker with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results
· Highly responsive with demonstrated ability to take initiative and interact with all levels of management
· Strong verbal and written communication skills with demonstrated ability to present to key senior leaders
· Exceptional relationship building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations
Other Qualifications

Experience in aligned industry/business area a plus and experience in a global professional services organization preferred.
Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools; SharePoint experience a plus

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.