Business Analyst - Global Infrastructure

Deloitte Technology Software Engineering, Development & Testing Posted: 04-Aug-2022

Same job available in 36 locations

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Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

As a member of the Global Unified Communications department,  the Business Analyst role is accountable for meeting organizational expectations regarding the delivery of Unified Communications Products and Services. Primary focus will be on the practitioner experience in the virtual and hybrid workplace environment.

Day to Day responsibilities include:

  • Ensuring timely delivery of products, transparent and timely incident management and analysis of practitioner feedback.
  • Optimization of IT process to achieve service and quality excellence and evolve operational effectiveness
  • Supporting the line management in tactical organizational support 
  • Close alignment with the AI Ops team with regard to data analysis and actionable outcomes
  • Coordinating with contact centers and change management teams, to ensure all Unified Communication, services and product documentation, is consistent and accurate with regard to Service Now and knowledge documents
  • Ensuring all business analysis and quality assurance work products adhere to the practices and standards defined by Community of Practice and project leaders. 
  • Establishing and revising level of effort estimations, monitoring task execution and meeting established project milestones.
  • Collaborating with client facing and technical delivery teams to ensure the efficient elicitation and implementation of business solution functional requirements. 

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.


 As a Business Analyst, you will :

  • Hold a bachelor’s degree or 4+ years in equivalent experience
  • Be fluent in a second language

  • Demonstrate previous experience working for senior executives
  • Have proficiency in working with MS Teams / Sharepoint site management
  • Have a working knowledge of Service Now
  • Have previous experience in analyzing conflicting priorities and providing equitable options or solutions
  • Demonstrate robust organization, analytical, and planning skills are an asset
  • Demonstrate relationship building and consulting skills
  • Have some working knowledge of the Deloitte organization and the structure of Service Lines and Business Units

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.