Global A&A Learning – Curriculum Design and Innovation, Learner Experience Manager

Audit & Assurance Posted: 18-Oct-2022

Same job available in 3 locations

Chicago, Illinois, United States

London, United Kingdom, United Kingdom

Toronto, Ontario, Canada

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

The Global Audit & Assurance Learning (GAAL) team has responsibility for design, development, deployment, and monitoring and measuring of learning and development solutions to the Audit & Assurance services. The Learner Experience Manager will play a key role in Learning Modernization, one of GAAL’s top strategic priorities, to create learning experiences that are skills-focused, personalized, and embedded in the flow of work. Drawing on design thinking, this role will drive the exploration of the learner experience to support the performance and growth of all Deloitte Audit & Assurance professionals. The position is a permanent role.

 The position does not require relocation and provides the opportunity to work overseas travel may be required. In addition, the global nature of the team and our stakeholders may require participation in calls outside of standard working hours.


  • Develops well-crafted research plans to inspire human-centered learning design, providing actionable and meaningful data-driven insights into the experiences of diverse learners
  • Conducts research into the learner experience using established qualitative and quantitative research methods
  • Presents insights using varied deliverables that are appropriate for diverse stakeholders
  • Monitors the learner experience of the various learner types (e.g., experienced, new, etc.), identifies trends, themes, and continuous improvement opportunities
  • Collaborates with curriculum development and innovation team members to convey learner needs and ensure learning solutions are relevant and easy to use
  • Provides input into the Learning Modernization strategy and helps develop the desired end-to-end experience for learners that is skills-focused, personalized, and embedded in the flow of work
  • Executes other strategic initiatives in collaboration with GAAL leadership, senior Audit & Assurance leaders, and cross-functional talent stakeholders
  • Coordinates and collaborates with the learning portfolios to understand their content design needs and how to enable the desired end-to-end learner experience
  • Drives adoption of design thinking and human-centered design practices to build learning capabilities throughout the GAAL team
  • Collaborates outside of GAAL with Talent, Quality, Global Learning, Transformation and Change, and with other supporting functions, offering perspective into the learner's experience

The team

Global Audit & Assurance delivers a strong foundation of audit practices for Deloitte around the world. We leverage new ideas and technologies to raise quality standards, drive growth and change, and define the audit of the future.


  • 3 + years of related work experience in Learning & Development, preferably within professional services
  • Bachelor’s or other advanced degree in the behavioral sciences, instructional design, education, or related fields
  • Working within a virtual team environment and experience of working with different cultures
  • Mastery of user experience (UX) research methods, both qualitative and quantitative
  • Advanced ability to apply design thinking principles and methodologies
  • Advanced ability to turn data into business insights using data visualization and reporting tools
  • Knowledge of human-computer interaction and user-interface (UI) design
  • Familiarity with processes and tools for capturing, organizing, and using individual and organizational intellectual assets, such as competencies, best practices, etc.

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

At Deloitte Global, we know we’re at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.