Global Business Process Owner (BPO)/Senior Manager

Corporate Development Information Technology Posted: 18-Feb-2022

Same job available in 9 locations

Atlanta, Georgia, United States

Greater Toronto, Ontario, Canada

Hermitage, Tennessee, United States

Houston, Texas, United States

London, United Kingdom, United Kingdom

Miami, Florida, United States

Milton Keynes, United Kingdom, United Kingdom

San Antonio, Texas, United States

Tampa, Florida, United States

Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

The Global Business Process team maintains the design and integrity of the end-to-end processes across the Opportunity to Engagement (O2E) landscape with a focus on further globalization and standardization. This role will influence and facilitate key stakeholders across the globe to understand business process and define the strategic roadmap for their concerned area. 

  • Advise and collaborate with business and process area to identify and implement the global roadmap
  • Demonstrate in-depth knowledge of the global platforms with the ability to socialize the design and influence decision making
  • Facilitate process governance activities, including reviewing process design changes and serving as an escalation point for items related to key requirements of the business
  • Develop an effective strategic business partnership with globally dispersed team and clients
  • Develop content for presentations and reports, as well as supporting analytic
  • Design and facilitate workshops, synthesizing information using analytical frameworks to identify, prioritize, structure, and solve complex business problems
  • Lead adoption of consistent and centralized global processes
  • Contribute to the success of the team by ensuring work quality of the highest level

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Deloitte Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.


Required Skills:

  • 8-12 years overall experience; at least 4 years’ experience from a top tier strategy consulting firm, large Corporate or $1B+ private enterprise
  • Excellent business acumen needed across sales, quality and risk assessments, and engagement delivery activities
  • High degree of comfort working in an unstructured environment that requires leveraging influence to solve complex, open-ended issues with varying stakeholder needs
  • Ability to synthesize information and business requirements and structure this into meaningful recommendations
  • Ability to leverage proven techniques to elicit and analyze client needs; ability to provide key input into solutions that meet and often exceed client needs
  • Outstanding research and presentation skills; superior PowerPoint and Excel skills required
  • Demonstrated experience delivering effective business solutions and strategies, frameworks or tools for use at an organization-wide level

  • Bachelor’s Degree required; undergraduate degree with rigorous analytical and quantitative focus

  • MBA or other relevant Masters degree
  • Strong written and verbal communication skills with the ability to present to and collaborate with business leaders
  • Strong ability to communicate across all levels of the organization. Must have demonstrated progressive growth and increased accountability over time
  • Demonstrated experience leading and interacting with virtual teams across multiple time zones and in matrix organization

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.