KX Platform Product Manager

CoRe - Knowledge Services Information Technology Posted: 01-Aug-2022

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

Within the CoRe Digital, Data, Analytics & Innovation (DDAI) group, provide business-side management for enterprise knowledge tools known as KX Platform. The sharing of knowledge across Deloitte’s global business is fundamentally tied to the tools our professionals use to access intellectual property, locate expertise and collaborate. A KX Product Manager works closely with our technology teams to deliver projects that continually enhance our tools. This role reports into a KX Product Lead within the DDAI team.
 
Responsibilities
  • With counterparts in the global technology organization, co-manage threads of KX platform enhancement release projects
    • Partner with technology team and product leads to facilitate collection of business requirements, contribute to the design of product features and confirm that business needs are being met
    • Deeply understand tool functionality to create effective testing strategies; oversee testing activities within the product team
    • Manage the execution of business stakeholder activities in conjunction with releases, e.g., business validation, knowledge transfer sessions, deployment
    • Serve as a subject matter expert for tool capabilities; develop and provide training materials and sessions
  • Keep informed on production issues, assist with investigation, and achieve timely resolution
  • Proactively monitor tool usage and escalate areas of concern
  • Collect end user feedback on a routine basis and synthesize into recommendations
  • Manage product administration, optimization and quality efforts, primarily provided offshore
  • Provide effective communications to Product Leads and stakeholders, alerting to tool issues, next steps, resolution timing, etc.
  • Keep abreast of industry trends and best practices and bring knowledge to the product team
  • Manage and counsel team members to optimize their contributions and enhance their professional development

The team

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Qualifications

Education: Bachelor’s degree in a related field (Information Systems, Computer Science) required.

Years of Experience: 5+ years of work experience
 
Other Qualifications
  • Experience with knowledge management and content management tools and/or client service experience in a professional services organization
  • Experience having a lead role in technology projects across all aspects of the systems development life cycle
  • Ability to provide direction to team members, including time management and mentoring
  • Excellent oral and written communications skills (including facilitation, presentations and email communications)
  • Excellent organizational skills for handling multiple projects simultaneously
  • Customer service orientation with focus on providing tangible outcomes
  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
  • Experience working with virtual teams strongly preferred
 

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.


At Deloitte Global, we know we’re at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.