Product and Solutions Product Manager

CoRe - Knowledge Services Information Technology Posted: 22-Aug-2022

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Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

We are looking for a self-motivated individual, passionate about technology, with a customer-centric attitude to help us deliver innovative enterprise solutions. The Product Manager works closely with technology teams and business unit leads to deliver projects that continually enhance the user experience, integrate with different systems, and improve efficiencies. This role includes day-to-day product and project management activities, as wells as involvement in strategic planning, and collaborating with onshore and offshore teams.
This role is with the Products & Solutions team, under the CoRe Digital, Data, Analytics & Innovation (DDAI) organization at Deloitte Global. We are committed to fostering a diverse and inclusive work environment with work-life balance.
  • Work with business unit stakeholder to define business needs, and document requirements to continue to drive the optimization and improvement of enterprise solutions
  • Support analysis of existing business processes, and research of innovative and scalable solutions to increase efficiency and improve user engagement
  • With counterparts in the global technology organization, co-manage threads of platform enhancement release projects
    • Partner with technology team and product leads to facilitate collection of business requirements, contribute to the design of product features, and confirm that business needs are being met
    • Develop deep understand tool functionality to create effective testing strategies; oversee testing activities within the product team
    • Manage the execution of business stakeholder activities in conjunction with releases, e.g., business validation, knowledge transfer sessions, deployment
    • Develop project documentation, business requirements, process diagrams, use cases, test plans, test scenarios, as well as project status reports
  • Manage product optimization and quality efforts
  • Provide effective communications to Program Leads and stakeholders
  • Keep abreast of industry trends and best practices and bring knowledge to the Products & Solutions team

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.


Education: Bachelor’s degree in a related field (Information Systems, Computer Science, Business, and Information Technology) required.
Years of Experience: 5+ years of work experience
  • Experience working with ServiceNow
  • Experience managing solutions throughout their lifecycle to support and optimize business operations
  • Experience with content management tools and/or client service experience in a professional services organization
  • Experience in project management and program management
  • Customer service orientation with focus on providing tangible outcomes and customer-centric solutions in technology projects
  • Ability to provide direction to team members, including time management and mentoring
  • Excellent oral and written communications skills (including facilitation, presentations, and email communications)
  • Excellent organizational skills for handling multiple projects simultaneously and across all aspects of the systems development life cycle
  • Experience having a lead role in technology projects across all aspects of the systems development life cycle
  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
Preferred experience:
  • Working in virtual teams onshore and offshore
  • Working with cloud applications and databases
  • Familiarity with automation tools

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.