Program Manager

CoRe - Knowledge Services Program & Project Management Posted: 18-Feb-2022

Same job available in 7 locations

Atlanta, Georgia, United States

Cleveland, Ohio, United States

Greater Toronto, Ontario, Canada

Hermitage, Tennessee, United States

Miami, Florida, United States

Nashville, Tennessee, United States

Pittsburgh, Pennsylvania, United States

Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? 

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

  • Collaborate with internal clients, project team members, and other Deloitte teams on program planning, program integration, project management, and technical integration activities. 
  • Define implementation priorities, tracking against development schedules and work intake requests, advising on risk mitigations, coordinating with PMO and program oversight teams, and maintaining up-to-date operating models, processes, roles, and responsibilities across multiple clients. 
  • Work in an agile/hybrid environment with customers across Deloitte to define and prioritize business requirements for DFlow products. 
  • Manage projects with high technical complexity, complex customer relationships and/or projects from requirements definition through to delivery
  • Responsible for executing help desk processes to meet KPIs. May include providing customer support, resolving escalated tickets, and working with clients as needed. 
  • Work with the expanded team to lead and to continuously improve and manage the product lifecycle system including gathering requirements, creating epics, features, and user stories, facilitating, identifying process (outside the technology) to support business objectives, and operations and maintenance activities for example, open, support, and close processes. 
  • Research emerging and innovative technologies and identify areas where DFlow can innovate to achieve additional features and keep pace with Deloitte’s platforms and technology.

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Qualifications:

  • Minimum of 3 years of relevant experience with 
  • Self-starter with strong communication and leadership skills and an in-depth hands-on work experience with large-scale implementations of MS products, SharePoint and/or Azure 
  • Experience with MS 365 Collaboration, SharePoint on-prem, SharePoint Online, MS Teams 
  • Experience in working as a certified scrum product owner (CSPO) and maintaining the Product backlog 
  • Business-Technical understanding with ability to communicate technical concepts to a non-technical audience if needed 
  • Desire to take the initiative, move projects/ideas forward with clarity

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.