Program Manager
CoRe - Knowledge Services Program & Project Management Posted: 18-Feb-2022
Atlanta, Georgia, United States
Cleveland, Ohio, United States
Greater Toronto, Ontario, Canada
Hermitage, Tennessee, United States
Miami, Florida, United States
Nashville, Tennessee, United States
Pittsburgh, Pennsylvania, United States
Work you'll do
- Collaborate with internal clients, project team members, and other Deloitte teams on program planning, program integration, project management, and technical integration activities.
- Define implementation priorities, tracking against development schedules and work intake requests, advising on risk mitigations, coordinating with PMO and program oversight teams, and maintaining up-to-date operating models, processes, roles, and responsibilities across multiple clients.
- Work in an agile/hybrid environment with customers across Deloitte to define and prioritize business requirements for DFlow products.
- Manage projects with high technical complexity, complex customer relationships and/or projects from requirements definition through to delivery
- Responsible for executing help desk processes to meet KPIs. May include providing customer support, resolving escalated tickets, and working with clients as needed.
- Work with the expanded team to lead and to continuously improve and manage the product lifecycle system including gathering requirements, creating epics, features, and user stories, facilitating, identifying process (outside the technology) to support business objectives, and operations and maintenance activities for example, open, support, and close processes.
- Research emerging and innovative technologies and identify areas where DFlow can innovate to achieve additional features and keep pace with Deloitte’s platforms and technology.
What you'll be part of - our Deloitte Global Culture:
Who you'll work with:
Qualifications:
- Minimum of 3 years of relevant experience with
- Self-starter with strong communication and leadership skills and an in-depth hands-on work experience with large-scale implementations of MS products, SharePoint and/or Azure
- Experience with MS 365 Collaboration, SharePoint on-prem, SharePoint Online, MS Teams
- Experience in working as a certified scrum product owner (CSPO) and maintaining the Product backlog
- Business-Technical understanding with ability to communicate technical concepts to a non-technical audience if needed
- Desire to take the initiative, move projects/ideas forward with clarity