Deloitte Global

Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

The Global Crisis Communications and Media Relations Senior Manager will oversee internal and external communications for crisis, risk, regulatory and reputation events within Deloitte Global and Member Firms around the network. 

• This includes working with key leaders in the Deloitte Global Office of the General Counsel, Global Risk, Global Regulatory and other strategic/impacted areas on media relations strategy for crisis and reputation events, the development of internal communications (i.e. talking points and other alerts) for Deloitte professionals, as well as the development of external communications such as media statements, client communications and regulator talking points for stakeholders requiring communication during a crisis. 
• You will also serve as a spokesperson with the press on an as-needed basis during crisis events and provide support to Deloitte Member Firm communications professionals in managing brand and reputation events around the network. 
• Additionally, you will be responsible for the continued evolution of Deloitte Global’s crisis communications program, leveraging learnings and best practices coming out of crisis situations to inform management approach for future matters.
• Play a central role in developing strategic relationships with journalists and media outlets and in securing earned media opportunities for Deloitte senior leaders that amplify Deloitte’s point of view on topics important to our businesses and clients. 
• You will be responsible for preparing media materials for internal and external use and supporting Deloitte leaders’ media interviews in global media markets.

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Global Office of the CEO provides innovative and dynamic leadership toward industry-enhancing ideas. We develop and implement global strategy, programs, and platforms that support Deloitte in delivering the highest quality professional services worldwide.

Qualifications:

Crisis Communications Responsibilities

• Provide communications support to the crisis management work stream during brand and reputation events, collaborating with leaders in Deloitte Global OGC, Global Risk, Global Regulatory and other key stakeholder groups.
• Draft communications packages for crisis, risk, regulatory and reputation events, including internal communications (risk alerts for leaders and professionals, talking points, Q&A documents) and external communications (media statements, client communications and regulator talking points), that are regularly used during crisis event.
• Develop media strategy for crisis and potential crisis events.
• Develop and deliver media responses/statements during crisis events on an as-needed basis.
• Provide communications support and strategic counsel to Member Firms during crisis events.
• Support Member Firms in reputation rebuild efforts post-crisis. 

Media Relations Responsibilities

• Work with key business leaders, stakeholders and member firm communications professionals to support the implementation of global public relations strategies which enhance Deloitte’s corporate reputation and differentiate Deloitte from its competitors.
• Ensure global business priorities are carried forward with a clear and consistent voice through media activities and platforms that build undisputed leadership in the minds of clients, talent, and external stakeholders.
• Build lasting and effective relationships with journalists and media outlets to promote Deloitte through media interviews and coverage of key Deloitte initiatives.
• Develop external eminence such as blogs and op-eds for publication with media outlets and proactively pitch to journalists Deloitte spokespeople to serve as subject matter experts.       
• Uncover media opportunities that amplify Deloitte’s point of view on key topics important to our clients and business.

 

Required Technical Skills

• Experience developing and enhancing relationships with journalists and media personalities. This includes managing media inquiries during crisis events and the art of pitching journalists on proactive news as appropriate
• Experience in managing communications and developing media strategy during crisis events.
• Experience working with senior leadership during crisis events.
• Ability to operate in high pressure, fast-moving and intense crisis situations.
• Excellent written and verbal communication skills with a demonstrated ability to develop communications materials that influence and persuade.
• Experience developing and executing communications strategies that include traditional earned and paid media, social media, blogs, and other communications vehicles.
• Knowledge of web and social media platforms/tools to achieve marketing/communications objectives, as well as understanding of how to respond on social media platforms during crisis events.
• Ability to define appropriate communications performance indicators, report on success measures and evaluate metrics to enhance/improve communications activities and strategies.
• Proficiency in MS applications, particularly PowerPoint.

Education & Experience

• Bachelor’s Degree; 
• Minimum ten years’ experience in organizational communications and/or corporate affairs experience; media outlet or PR agency experience is desirable

 

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.