Senior Product Lead

CoRe - Knowledge Services Information Technology Posted: 17-Aug-2022

Same job available in 8 locations

Atlanta, Georgia, United States

Detroit, Michigan, United States

London, United Kingdom, United Kingdom

Miami, Florida, United States

Phoenix, Arizona, United States

Richmond, Virginia, United States

San Antonio, Texas, United States

Toronto, Ontario, Canada

Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

Within the Digital, Data, Analytics & Innovation (DDAI) team that exists within the CoRe Global Business Services organization, the Senior Product Lead provides business leadership and strategic direction for Deloitte’s enterprise knowledge products for sharing intellectual property within the Knowledge Exchange (KX). The sharing of knowledge across Deloitte’s global business is fundamentally tied to the tools our professionals use to locate and contribute internal content and experience (subsystems of KX Documents, KX Dash and KX Qualifications). The Product Lead partners closely with our technology delivery teams to oversee progress on planned roadmaps and co-lead projects that continually enhance our tools. In addition, the Product Lead is responsible for helping to increase the adoption and overall use of the products in their portfolio by monitoring usage patterns and coordinating with other teams in Knowledge Services (KS). This role reports into the KX Platforms Director.
  • Develop the product vision that aligns with strategic business objectives in conjunction with business and KS leaders; lead the development of product enhancement roadmaps, leveraging the product vision and prioritization input from program leads and stakeholders
  • With counterparts in the Deloitte Technology organization, co-lead technology projects to deliver digital features and enhancements per product roadmaps; co-present project status to stakeholder groups
  • Lead planning and execution of business stakeholder activities in conjunction with projects, e.g., business validation, knowledge transfer sessions, deployment
  • Serve as a subject matter expert for tool capabilities and the business value intended to be achieved by the product
  • Deeply understand tool architecture and functionality to provide creativity in developing solutions to meet stakeholder needs
  • Partner with technology counterparts to prioritize delivery team efforts, balancing stakeholder enhancements, production support issues and infrastructure upgrades
  • Lead product adoption efforts through analysis of both usage and participation metrics, recommending efforts to improve tool usability and to increase awareness and usage
  • Define key metrics to proactively assess tool usage and value; communicate with leaders to escalate areas of concern and recommend corrective action
  • Recommend and implement mechanisms to collect end user feedback on a routine basis
  • Provide direction to product operations that support tool enhancements, optimization and quality, primarily provided offshore
  • Proactively partner with other product leads to deliver holistic and integrated solutions
  • Monitor industry trends and best practices to inform strategic thinking, in particular leveraging emerging technologies to improve automation and user experiences; contribute to Deloitte’s external eminence in the knowledge products digital space
  • Manage and counsel team members to optimize their contributions and enhance their professional development

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.


Education: Bachelor’s degree in a related field (Information Systems, Computer Sciences) required.
Years of Experience: 10+ years of related technology project management, software delivery, and systems Integration experience
Other Qualifications
  • Stakeholder management experience a must
  • Experience with knowledge management and content management tools and/or client service experience in a professional services organization
  • Experience having a lead role in technology projects across all aspects of the systems development life cycle
  • Ability to provide direction to team members, including time management and mentoring
  • Excellent oral and written communications skills (including facilitation, presentations and email communications)
  • Excellent organizational skills for handling multiple projects simultaneously
  • Customer service orientation with focus on providing tangible outcomes
  • Experience working with virtual teams strongly preferred

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.