ServiceNow Business Analyst

Deloitte Technology Information Technology Posted: 18-Aug-2022

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Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

This role will focus on leading dedicated teams to deliver solutions while ensuring we stay aligned to our internal best practices.  The main focus of delivery will center around our Cybersecurity practice and ensuring we deliver solid solutions that underpin the overall Cyber strategy within our firm.  In this interesting and diverse role, you’ll:

•Perform ServiceNow business analysis and have some opportunity to participate in implementation and testing across the ServiceNow Platform.

•Work to lead dedicated teams within the ServiceNow Ecosystem. As part of a broader ServiceNow Center of Excellence team you will be able to work with many other ServiceNow leaders and professionals across the globe to provide input on setting standards and paving the road forward to collectively deliver solutions internally within Deloitte. 

•You’ll use or develop skills in many areas including some of the latest ServiceNow spaces such as Security Incident Response, Security Operations and Orchestration/Automation.

•You will have the opportunity to interact with management and leaders in a global environment from multiple countries and varied business areas across our organization.

•Lead high performing teams of diverse developers from varied time zones will give you the chance to grow your people management skills with assistance from various levels in our team.

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.



  • Minimum 1 year of experience in ServiceNow or other enterprise grade platform
  • Minimum 1 year of experience managing complex stakeholder environments in delivery and/or operational roles
  • Prior experience with enterprise grade SaaS platforms and their application to business challenges
  • Proven ability to lead delivery across multiple projects and workstreams and perform well in matrix management organization


  • Prior experience in professional services environment or similar
  • ServiceNow Certified System Administrator or ServiceNow CIS is an asset
  •   Minimum 1 year of experience managing complex stakeholder environments in delivery and/or operational roles
  • Experience with security operations 
  • Previous experience with regulatory or compliance based technical solution delivery
  • Flexible work style and experience managing to defined deadlines and work under tight time constraints

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.