ServiceNow Configuration, Operations, and Discovery Lead

Deloitte Technology Information Technology Posted: 13-Sep-2022

Same job available in 35 locations

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Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

You will partner with business and IT operations stakeholders to define, prioritize, and execute ServiceNow ITOM operational needs and enhancements to successfully deliver ITOM capabilities which includes discovery, event management, and service mapping. You will lead sessions to gather, define, and document business and technical requirements. Additional responsibilities include:

  • Implement new ServiceNow ITOM features and modules such as (but not limited to) Service Mapping, Event Management, and Discovery.
  • Build and develop monitoring tool integrations with ServiceNow event management.
  • Build and develop ServiceNow Discovery and Service Mapping patterns to support business and IT Administers operational support of ServiceNow ITOM to ensure it is run and maintained in keeping with industry standards and best practices and meet the business and IT needs.
  • Establish, review and optimize new/existing processes to improve customer experience and overall delivery of business outcomes.
  • Forge strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills.

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

What you’ll be part of—our Deloitte Global culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you’ll work with:

Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.


Qualifications:

  • Expertise and experience with ServiceNow ITOM products are required
  • ServiceNow experience with discovery, Service Graph framework, service mapping, event management and configuration management (CMDB) is crucial
  • Broad general knowledge of IT infrastructure topology including typical application, server & networking configurations and how they can be documented using a common data model
  • Planning, controlling, designing and managing all CMDB integrations including correct rule configuration and precedence ordering as well as Multi-source CMDB
  • Strong ITIL knowledge with the ability to relate concepts to implementation strategies (Asset, Config, Change, Problem, Incident, Release)
  • Expertise with scripting languages such as PERL, JavaScript, Python, or PowerShell

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.