ServiceNow Configuration, Operations, and Discovery Lead
Deloitte Technology Information Technology Posted: 16-May-2022
Ann Arbor, Michigan, United States
Atlanta, Georgia, United States
Austin, Texas, United States
Birmingham, United Kingdom, United Kingdom
Boca Raton, Florida, United States
Buffalo, New York, United States
Burlington, Ontario, Canada
Calgary, Alberta, Canada
Cardiff, United Kingdom, United Kingdom
Cedar Rapids, Iowa, United States
Charlotte, North Carolina, United States
Cincinnati, Ohio, United States
Cleveland, Ohio, United States
Columbus, Ohio, United States
Dallas, Texas, United States
Davenport, Iowa, United States
Dayton, Ohio, United States
Des Moines, Iowa, United States
Edmonton, Alberta, Canada
Fort Worth, Texas, United States
Grand Rapids, Michigan, United States
Halifax, Nova Scotia, Canada
Hermitage, Tennessee, United States
Houston, Texas, United States
Huntsville, Alabama, United States
Indianapolis, Indiana, United States
Jacksonville, Florida, United States
Kansas City, Missouri, United States
London, United Kingdom, United Kingdom
Memphis, Tennessee, United States
Miami, Florida, United States
Orlando, Florida, United States
Salt Lake City, Utah, United States
San Antonio, Texas, United States
Toronto, ,
Work you'll do
You will partner with business and IT operations stakeholders to define, prioritize, and execute ServiceNow ITOM operational needs and enhancements to successfully deliver ITOM capabilities which includes discovery, event management, and service mapping. You will lead sessions to gather, define, and document business and technical requirements. Additional responsibilities include:
- Implement new ServiceNow ITOM features and modules such as (but not limited to) Service Mapping, Event Management, and Discovery.
- Build and develop monitoring tool integrations with ServiceNow event management.
- Build and develop ServiceNow Discovery and Service Mapping patterns to support business and IT Administers operational support of ServiceNow ITOM to ensure it is run and maintained in keeping with industry standards and best practices and meet the business and IT needs.
- Establish, review and optimize new/existing processes to improve customer experience and overall delivery of business outcomes.
- Forge strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills.
What you'll be part of - our Deloitte Global Culture:
Who you'll work with:
What you’ll be part of—our Deloitte Global culture:
At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.
In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.
Who you’ll work with:
Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Qualifications:
- Expertise and experience with ServiceNow ITOM products are required
- ServiceNow experience with discovery, Service Graph framework, service mapping, event management and configuration management (CMDB) is crucial
- Broad general knowledge of IT infrastructure topology including typical application, server & networking configurations and how they can be documented using a common data model
- Planning, controlling, designing and managing all CMDB integrations including correct rule configuration and precedence ordering as well as Multi-source CMDB
- Strong ITIL knowledge with the ability to relate concepts to implementation strategies (Asset, Config, Change, Problem, Incident, Release)
- Expertise with scripting languages such as PERL, JavaScript, Python, or PowerShell