ServiceNow Implementation Specialist

Deloitte Technology Information Technology Posted: 18-Feb-2022

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Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? 

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

  • In this interesting and diverse role, you’ll perform development and implementation roles within a diverse team to meet needs across the ServiceNow platform including opportunities in areas within ITSM, Security Operations, IT Business Management and Governance, Risk & Compliance.  
  • You’ll use or develop skills in a wide variety of new and emerging technical areas to meet our needs in a globally distributed environment.  
  • As part of a broader ServiceNow Implementation team you will have the opportunity to work on a variety of other initiatives as a contributor or leader in the areas integrations and development depending on the work available and your areas of interest.  
  • You will have the opportunity to interact with management and leaders in a global environment from multiple countries and varied business areas across our organization.  

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Qualifications:

  • Minimum 5-8 years of experience in ServiceNow or related platform.
  • Experience running/leading ServiceNow implementations on the platform including managing interactions with customers and handling escalations.
  • Experience in Web development languages, specifically JavaScript, XML, AngularJS, Bootstrap, and HTML/CSS.
  • Experience in Web Service integrations using SOAP and REST.
  • Understanding and willingness to participate in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production.
  • Experience administering a ServiceNow instance including managing the overall security of the platform, configuring Service Level Agreements (SLAs), developing workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions.
  • Developing, designing, configuring and rollout of new application modules, workflows and catalog requests.
Other Qualifications:
  • Good understanding of risk & compliance is an asset for the candidate including processes such as internal audit, compliance to industry standards and security frameworks.
  • ServiceNow System Administration or Certified Implementation Specialist certification.
  • ITIL Foundations or Expert Level certification is an asset.
  • ServiceNow System Administration or Certified Implementation Specialist certification.
  • Prior experience in a matrix management style organization.
  • Experience in the Now platform outside of ITSM.
  • Exposure to automation technologies to accomplish IT Infrastructure management activities, IT Security Operations, such as vulnerability patch deployment, threat identification by utilizing ServiceNow or third-party Orchestration tools.

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.