ServiceNow Service and Configuration Architect Lead - Senior Manager
Deloitte Technology Information Technology Posted: 15-May-2022
Ann Arbor, Michigan, United States
Atlanta, Georgia, United States
Austin, Texas, United States
Birmingham, United Kingdom, United Kingdom
Boca Raton, Florida, United States
Buffalo, New York, United States
Burlington, Ontario, Canada
Calgary, Alberta, Canada
Cedar Rapids, Iowa, United States
Charlotte, North Carolina, United States
Cincinnati, Ohio, United States
Cleveland, Ohio, United States
Columbus, Ohio, United States
Dallas, Texas, United States
Davenport, Iowa, United States
Dayton, Ohio, United States
Des Moines, Iowa, United States
Detroit, Michigan, United States
Fort Worth, Texas, United States
Grand Rapids, Michigan, United States
Halifax, Nova Scotia, Canada
Hermitage, Tennessee, United States
Houston, Texas, United States
Huntsville, Alabama, United States
Indianapolis, Indiana, United States
Isle Of Man, Isle Of Man, United Kingdom
Jacksonville, Florida, United States
Kansas City, Missouri, United States
London, United Kingdom, United Kingdom
Memphis, Tennessee, United States
Miami, Florida, United States
Nashville, Tennessee, United States
Orlando, Florida, United States
San Antonio, Texas, United States
St. Louis, Missouri, United States
Tampa, Florida, United States
Tulsa, Oklahoma, United States
Work you'll do
You will manage, design, develop and implement solutions for ServiceNow SACM and other supporting modules like ITSB, ITBM, ITAM, ITOM etc. to address complex business issues. Additional responsibilities include:
- Lead the architecture and design of engagements implementing ServiceNow and integrating applications by requirement gathering, problem resolution, and providing recommendations to customers.
- Lead the development team to provide enhancements and customization in support of customer needs utilizing JavaScript, CSS, HTML, and other web-based scripting tools and methodologies.
- Work to the overall objectives agreed with the IT services managers.
- Implement ITS’ Configuration Management policy and standards while working with application support to ensure that any integrations added into ServiceNow align with best practices for the platform.
What you'll be part of - our Deloitte Global Culture:
Who you'll work with:
What you’ll be part of—our Deloitte Global culture:
At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.
In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.
Who you’ll work with:
Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Qualifications:
- Bachelor’s degree or equivalent level of experience
- Minimum 2+ years of direct experience as a ServiceNow Admin or application owner configuring core ServiceNow modules including Discovery
- Operational experience of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM); and 1+ years of experience working within an ITIL framework or similar Operations model
- Minimum 1+ year of developing integrations with the ServiceNow platform
- Familiarity with ServiceNow CMDB; ServiceNow Scripting/Advanced Scripting, especially JavaScript