ServiceNow Service and Configuration Architect Lead - Senior Manager

Deloitte Technology Information Technology Posted: 13-Sep-2022

Same job available in 37 locations

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Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

You will manage, design, develop and implement solutions for ServiceNow SACM and other supporting modules like ITSB, ITBM, ITAM, ITOM etc. to address complex business issues. Additional responsibilities include:

  • Lead the architecture and design of engagements implementing ServiceNow and integrating applications by requirement gathering, problem resolution, and providing recommendations to customers.
  • Lead the development team to provide enhancements and customization in support of customer needs utilizing JavaScript, CSS, HTML, and other web-based scripting tools and methodologies.
  • Work to the overall objectives agreed with the IT services managers.
  • Implement ITS’ Configuration Management policy and standards while working with application support to ensure that any integrations added into ServiceNow align with best practices for the platform.

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

What you’ll be part of—our Deloitte Global culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you’ll work with:

Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.


Qualifications:

  • Bachelor’s degree or equivalent level of experience
  • Minimum 2+ years of direct experience as a ServiceNow Admin or application owner configuring core ServiceNow modules including Discovery
  • Operational experience of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM); and 1+ years of experience working within an ITIL framework or similar Operations model
  • Minimum 1+ year of developing integrations with the ServiceNow platform
  • Familiarity with ServiceNow CMDB; ServiceNow Scripting/Advanced Scripting, especially JavaScript

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.