ServiceNow Service and Configuration Leader - Senior Manager

Deloitte Technology Information Technology Posted: 15-May-2022

Same job available in 32 locations

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Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

You will work to the overall objectives agreed with the IT services managers, implement ITS’ Configuration Management policy and standards while working with application support to ensure that any integrations added into ServiceNow align with best practices for the platform.

  • Ability to comprehend, modify and create server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Intermediate knowledge and ability in Server Administration across OS platforms. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies.
  • Comprehension of and the ability to communicate and implement the ITIL CMDB Model with intermediate skill set in administration of the core ServiceNow Platform. Including the ability to create business rules, script includes and understand the impact of such changes on existing functionality and future upgrades.
  • Understanding of ServiceNow Common Service Data Model (CSDM) and its technical and business implications
  • Understanding protocols such as HTTP, TCP, SNMP, SOAP, and REST, familiarity with concepts: XML, and JSON/script language, intermediate to deep understanding of Ruby and Java RegEx with optional but very recommended: Scripting capabilities such as Groovy and JavaScript
  • Active working knowledge of Web Services and excellent testing and debugging skills.

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

What you’ll be part of—our Deloitte Global culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you’ll work with:

Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.


Qualifications:

  • Expertise and experience with ServiceNow ITOM products are required
  • ServiceNow experience with discovery, Service Graph framework, service mapping, event management and configuration management (CMDB) is crucial
  • Broad general knowledge of IT infrastructure topology including typical application, server & networking configurations and how they can be documented using a common data model
  • Planning, controlling, designing and managing all CMDB integrations including correct rule configuration and precedence ordering as well as Multi-source CMDB
  • Strong ITIL knowledge with the ability to relate concepts to implementation strategies (Asset, Config, Change, Problem, Incident, Release)
  • Expertise with scripting languages such as PERL, JavaScript, Python, or PowerShell

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.