ServiceNow Technical Delivery Manager

Deloitte Technology Information Technology Posted: 18-Aug-2022

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

This role will focus on leading dedicated teams to deliver solutions while ensuring we stay aligned to our internal best practices.  The main focus of delivery will center around our Cybersecurity practice and ensuring we deliver solid solutions that underpin the overall Cyber strategy within our firm.  In this interesting and diverse role, you’ll:

•Work to lead dedicated teams within the ServiceNow Ecosystem. As part of a broader ServiceNow Center of Excellence, team you will be able to work with many other ServiceNow leaders and professionals across the globe to provide input on setting standards and paving the road forward to collectively deliver solutions internally within Deloitte. 

•You’ll use or develop skills in many areas including some of the latest ServiceNow spaces such as Security Incident Response, Security Operations and Orchestration/Automation.

•You will have the opportunity to interact with management and leaders in a global environment from multiple countries and varied business areas across our organization.

•Lead high performing teams of diverse developers from varied time zones which will give you the chance to grow your people management skills with assistance from various levels in our team.

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.



  • Minimum 3+ years of experience in ServiceNow or other enterprise grade ITSM platform
  • Minimum 1+ years of experience in supervisory or people management functions
  • Expert knowledge of enterprise grade Service Management platforms and their application to complex hybrid cloud and on premise solutions
  • Good understanding of IT Security standards, policies, procedures
  • Proven ability to lead a delivery a team on multiple projects at a time
  • Excellent verbal and written communication and presentation skills


  • Prior experience in professional services environment or similar Demonstrated ability in solution or enterprise architecture ServiceNow Certified System Administrator or ServiceNow CIS is an asset
  • CISA certification is desirable but not necessary.
  • Ability to work effectively, with minimal day-to-day supervision, and contribute significantly to the success of the practice globally
  • Flexible work style and experience managing to defined deadlines and work under tight time constraints
  • Security Operations experience

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

At Deloitte Global, we know we’re at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.