Specialized Knowledge Manager

CoRe - Knowledge Services Customer Relationship Management Posted: 07-Nov-2023

Same job available in 5 locations

Atlanta, Georgia, United States

Chicago, Illinois, United States

Cleveland, Ohio, United States

Dallas, Texas, United States

Miami, Florida, United States

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

What You Will Do
The US Specialized Knowledge Services Team supports the Partner Principal Managing Director (PPMD) Talent team, Finance, and U.S. Office of the Chair’s programs, with responsibility for continuously defining, implementing, and maintaining a knowledge strategy and delivering associated projects in support of program priorities.
This role will report into CoRe Knowledge Services and support the US Specialized Services team. The Knowledge Manager closely collaborates with other stakeholders inside the PPMD Talent, Finance, US Office of the Chair and Knowledge Services organizations. This role will network with other internal Deloitte organizations, including US Communications, Information Technology Services, and other Business / Solutions teams, in support of these important US Firm Leadership customers.
Knowledge Planning and Relationship Development 
  • Develop and maintain relationships with US Firm Leadership program, business, and initiative leads, and other key stakeholders
  • Serve as subject matter specialist regarding US Firm Leadership knowledge management and practice tools, methods, content, and capabilities.
Knowledge and Site Management 
o Provide oversight for the management of US PPMD, Retired Partner, and other US Leadership intranet sites
o Develop and manage a cohesive end-to-end intranet management service 
· Consistently engage program leaders on value delivered through knowledge efforts

Intellectual Property Management
· Maintain “healthy knowledge space” by regularly reviewing age, and usage of existing content and executing action plans to improve user experience 
· Understand and comply with significant content privacy governance

The team

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.


Bachelor’s degree required; relevant fields of study may include Business, Management, Information Systems, Library Sciences, Journalism and/or Communications.

Candidate must have at least 4 years of relevant experience. 

Experience in middle market/private companies a plus and experience in a global professional services organization preferred.
Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools; HTML and SharePoint editing, and site maintenance experience required
Experienced, independent thinker with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results
Exceptional relationship building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

At Deloitte Global, we know we’re at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.