Technical Delivery Lead (Salesforce) - Director level

Deloitte Technology Information Technology Posted: 09-Jun-2022

Same job available in 7 locations

Atlanta, Georgia, United States

Charlotte, North Carolina, United States

Dallas, Texas, United States

Hermitage, Tennessee, United States

Houston, Texas, United States

Miami, Florida, United States

San Antonio, Texas, United States

Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? 

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

You will oversee all Salesforce and Mulesoft delivery within the Salesforce COE and Mulesoft C4E for Global and local markets Global and local markets (e.g. US, Canada, Germany). This includes establishing the strategic direction of the delivery organization, serving as the primary point of escalation for all team and stakeholder challenges. You will also oversee, mentor, and coach Delivery Managers to ensure all project scope, roadmap, and budget activities are aligned and support the defined client goals. Additional responsibilities include:

  • Oversee all Salesforce technical delivery Communities of Practice (e.g. DevSecOps, BSA, Engineering).
  • Be the point of escalation and alignment for all Salesforce COE stakeholders.
  • Oversee the internal Global Salesforce delivery including overseeing delivery managers who are responsible for client, budget, team, and roadmap management.
  • Develop and maintain contact with top decisionmakers within the Deloitte firm; organize and lead internal pursuits (new business) on Salesforce; participate and lead aspects of the business case development process; and contribute to the development of proposal pricing strategies.
  • Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff.
  • Manage and oversee day-to-day activities of teams and ensure adherence to enterprise standards in project execution methodology, technical delivery, and standards compliance.

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.


  • Bachelor’s degree in information technology, computer science, business or equivalent professional experience or qualifications
  • 12+ years of experience in technical project execution/leadership and/or technology consulting on large enterprise projects (Salesforce experience preferred)
  • 10+ years of consulting and/or CRM (Salesforce preferred) implementation experience
  • 4 full life-cycle Salesforce implementation with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud, and
  • Experience managing at least 4 large-scale full-life cycle implementations of CRM solutions
  • Experience carrying a business development quota and leading business development pursuits end-to-end

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.