Voice of Client - Services and Insights Lead

Clients and Industries Business Development / Sales / Marketing Posted: 03-May-2022

Same job available in 13 locations

Amsterdam, Netherlands, Netherlands

Atlanta, Georgia, United States

Brussels, Belgium, Belgium

Glen Mills, Pennsylvania, United States

Hermitage, Tennessee, United States

Johannesburg, South Africa, South Africa

London, United Kingdom, United Kingdom

Miami, Florida, United States

Nashville, Tennessee, United States

Philadelphia, Pennsylvania, United States

Rotterdam, Netherlands, Netherlands

Tampa, Florida, United States

Toronto, ,

Position summary:

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

Voice of Client (VOC) is critical component of the Clients & Industries (C&I) strategy. The VOC mission is to enable the firm to serve clients with agility in a deliberate, personalized, and powerful way by understanding and amplifying client and marketplace insights. Our team values data and innovative approaches to analyzing and sharing that data.
As the Voice of Client – Services and Insights Lead within Global Clients & Industries (GC&I), you will be responsible for the delivery of Voice of Client insights that inform strategic decisions and client conversations. Key responsibilities include:
  • Setting and maintaining the strategic vision for VOC
  • Navigating the global network and managing stakeholder engagement
  • Developing and driving the execution of the VOC roadmap, balancing innovation and immediate stakeholder value creation
  • Leading the identification and exploration of data analytics capabilities to support insights development
  • Guiding team direction around strategic objectives relating to the data to be captured, how to analyze it for maximum stakeholder value, and how to drive stakeholder buy-in
  • Developing and owning report creation, leadership presentations, and ad hoc requests

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Who you'll work with:

Global Clients & Industry provides expertise and knowledge around industries, clients, and markets to win new engagements, retain clients, and increase market share. Using industry insight, a multidisciplinary approach, and cross-border collaboration, we support lead client service professionals and their teams around the world.
Voice of Client is an initiative that is leading our firm around how we collect, analyze, and share client insights to enhance all aspects of our firm (what we do, and how we do it). As the Voice of Client – Services and Insights Lead, you will be working closely with the GC&I Executive and VOC MF Leaders across the network to identify and share key insights to inform strategic investments and enhance client discussions.


  • Bachelor’s Degree required (Master’s Degree preferred)
  • 10+ years working with client insights and developing research to provide value to customers
  • Leadership in executive engagement/presentations
  • Product/Service ownership experience is preferred
  • Experience with development of customer insights teams and programs
  • Knowledge of leading research and data practices to support insight development
  • Experience navigating and managing extensive stakeholder groups
  • Established management, interpersonal, communication, organizational, and decision-making skills
  • Experience leading teams of 5-10 people
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.