Firewall Senior Analyst
Deloitte Technology Posted: 27-Jun-2022
Atlanta, Georgia, United States
Boca Raton, Florida, United States
Charlotte, North Carolina, United States
Houston, Texas, United States
Nashville, Tennessee, United States
New Orleans, Louisiana, United States
Orlando, Florida, United States
Phoenix, Arizona, United States
San Antonio, Texas, United States
Work you'll do
- Provide operational support for firewalls on multiple platforms across the Deloitte global infrastructure
- First responder to monitored alerts, incidents and issues
- Service request fulfillment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.)
- Perform firewall policy changes, analysis and clean-up as requested by firms
- Provide visibility and insight to assist customers with firewall activity and usage information.
- Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Deloitte location
- Coordinate, triage, and troubleshot activities with customers
- Accountable for executing tasks according to established standards, procedures, and processes
- Able to communicate and work with customers and peers in different time zone and countries
- Excellent written and verbal communication skills required
- Must be able to easily analyze and communicate complex ideas to all levels of management
What you'll be part of - our Deloitte Global Culture:
Who you'll work with:
Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Qualifications:
Required:
- Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience
- 3 to 5 years Number of years of experience is provided as a guideline for hiring managers and represents the amount of experience typically needed to be successful in this role
- Expert level knowledge of Check Point firewalls including additional blades
- Knowledge of Palo Alto and Cisco firewalls
- Knowledge of LAN/WAN and network protocols
- Knowledge of monitoring tools and commands to ensure quick resolution to issues
- Advanced level skill in firewall policy management
- Ability to manage support cases with external technology vendors
- Knowledge of server technologies is a plus
- Knowledge of virtual technologies is a plus
- Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management
- Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe
- Discipline and experience in recognizing and handling confidential and sensitive information
- Excellent time management and attention to detail is essential
- Ability to effectively prioritize and execute tasks in a high pressure environment
Preferred:
- Professional Qualifications are preferred, including: Check Point Certified Palo Alto Certified Cisco Certified CISSP Certified
- Knowledge of server technologies is a plus
- Knowledge of virtual technologies is a plus