Cyber AI Security Services Senior Engineer

Reference Code 1521

Country: Canada; United States

US Locations: USA - Hermitage; USA - Nashville; USA - Tampa

Non-US Locations: CAN - Toronto

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

The successful candidate will be responsible for supporting and configuring the AI Defense Service operational environments utilized by Deloitte Technology and Deloitte’s network of member firms. This is an Analyst level will you will ensure that these environments are run as efficiently as possible and that all configuration changes are accurately implemented and follow agreed change control processes and timelines. This role will support fellow security team members from around the world. You will monitor and handle tickets assigned to the support queues you are assigned to and be available to support any related major incidents. You will be supported to help build up a deep understanding of the products you will be managing, and you will be expected to be proactive and to respond quickly and efficiently to any product related operational events, alerts or requests that come to you.

Key Responsibilities:

• Operational Support: Provide support for incidents and requests related to AI Defense, including on-call work when required.
• Ticket Management: Monitor and handle tickets assigned to your support queues and be available to support any related major incidents.
• Product Expertise: Develop a deep understanding of the AI defense products you will be managing.
• Documentation: Create and maintain knowledge base documents and playbooks outlining end-to-end support procedures and inter-team workflows.
• Change Management: Support change management activities for product upgrades within the production environment, collaborating with in-house teams and third parties to ensure successful implementation.
• Onboarding: Assist technical leads and application support teams to configure their applications and onboard to the AI defense service, develop and implement configuration to protect these applications.
• Escalation Response: Respond to escalations from Security Policy Management, GNOC, SOC, application support teams and Member Firms, assisting them with understanding AI defense products and support processes.
• Testing and Ad-Hoc Duties: Assist the technical lead/architect and other security analysts in testing product upgrades and perform other job-related duties as assigned.

The team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Qualifications

Required Qualifications:

• Experience with configuration and deployment of cybersecurity platforms.

• Working knowledge of Artificial Intelligence and cloud computing solutions
• Working knowledge of application development processes
• Working knowledge of computer networking (firewalls, routing, etc.)

• Knowledge of configuration, policy, and event workflows and playbooks.
• Direct experience in supporting security tools (e.g., anti-virus, host intrusion detection).
• Experience working within a service management framework (e.g., ITIL).
• Knowledge of Security Information and Event Management (SIEM) tools.

Education and Experience:

• Technology-related degree or suitable industry experience.
• Minimum of 5 years’ experience supporting security platforms and applications.

Preferred Qualifications:

• Experience working in a large global organization.
• Experience with ServiceNow.

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

Recruiting for this role ends on 02/20/2026.