Global Client Program PMO and Operations Lead

Reference Code 4742

Country: United States; Canada; Netherlands; United Kingdom

US Locations: USA - Birmingham; USA - Boise; USA - Cincinnati; USA - Cleveland; USA - Colorado Springs; USA - Columbus; USA - Davenport; USA - Dayton; USA - Des Moines; USA - Indianapolis; USA - Jacksonville; USA - Kansas City; USA - Louisville; USA - Memphis; USA - Midland; USA - Nashville; USA - New Orleans; USA - Omaha; USA - Pittsburgh; USA - Rochester; USA - San Antonio; USA - Tallahassee; USA - Tampa; USA - Tempe; USA - Tulsa; USA - Wichita; USA - Williamsville

Non-US Locations: CAN - Calgary; CAN - Edmonton; CAN - Fredericton; CAN - Halifax; CAN - Moncton; CAN - Ottawa; CAN - Saint John; CAN - Toronto; CAN - Vancouver; CAN - Winnipeg; GBR - Aberdeen; GBR - Belfast; GBR - Birmingham; GBR - Bristol; GBR - Cambridge; GBR - Cardiff; GBR - Edinburgh; GBR - Glasgow; GBR - Manchester; GBR - Milton Keynes; GBR - Newcastle; GBR - Reading; GBR - St. Albans; NLD - Alkmaar; NLD - Amsterdam; NLD - Breda; NLD - Den Haag; NLD - Eindhoven; NLD - Groningen; NLD - Leeuwarden; NLD - Maastricht; NLD - Middelburg; NLD - Rotterdam

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

The Global Clients and Industries (GC&I ) Program PMO and Operations Senior Manager will work directly with the Global Client Program Leader, Chief of Staff/Managing Director and Global Client Program team leads. You will bring a strategic mindset and structured approach to support critical priorities and operations that align with Global Growth and GC&I strategy and growth aspirations. You will be a thought partner, contributing to the design, management and execution of key priorities in a timely manner, working with various executive stakeholder audiences in Global Growth and across the global network. The candidate is a strategic thinker with a deep understanding of the Firm and Global Growth Strategy, strong collaboration skills, and the ability to identify and connect opportunities across the network.

Your key responsibilities will include:

• Drive the planning, program management and execution of priorities aligned to Global Client Program strategy
• Translate strategic priorities into structured workplans, governance mechanisms, and actionable deliverables that enable leadership alignment, execution and effective operations
• Manage strategic programs and projects, facilitate partnerships within the network across MFs/Geos to drive innovation and deliver integrated solutions
• Develop executive-level narratives, presentations, briefing materials, and decision support content for senior leadership engagements
• Manage end-to-end executive meeting processes, including agenda development, pre-reads, facilitation support, action tracking, and follow-up
• Monitor performance, impact, and outcomes of strategic initiatives, using insights and feedback to refine priorities and improve effectiveness
• Surface insights, leading practices and lessons learned from across the network to inform go-to-market improvements and speed-to-scale
• Serve as a trusted advisor to senior stakeholders by bringing structured problem solving, sound judgment, and clear communication to complex strategic issues
• Serve as a champion on the team’s culture and experience

The team

Global Growth creates an opportunity for you to build a new perspective and see both Deloitte and our priority clients through a global lens. While collaborating with some of our most experienced leaders and talent across the organization, your voice will influence Deloitte’s strategic direction, growth, brand, and impact in the market. Your network will rapidly expand, and you will create meaningful connections and relationships globally. You will build deep institutional knowledge and gain an understanding of clients’ heart-of-business issues, and Deloitte’s offerings and solutions. Global Growth’s diverse, inclusive, and flexible culture is an opportunity for you to become a role model for agile working.

Qualifications

• Minimum of 8 years of relevant experience, including, but not limited to:
  • Direct client service experience (strategy, operations, transformation, program/project management)/Consulting background.
  • PMO leadership in a matrixed/global environment and within our Member Firm(s) with a fast-paced, results-oriented culture
  • Exceptional understanding of Firm strategy, industry and sector growth priorities and firm operations
  • Experience in designing, developing and implementing new solutions
  • Strong program/portfolio management capability (governance, cadence, risks/issues, dependencies, performance tracking)
• Bachelor's degree required; Master’s degree preferred
• Demonstrated ability to cultivate trust among a variety of internal and external stakeholders, effectively managing expectations, and exercising influence to drive change
• Superior oral and written communication skills, ability to adjust communication style based on the audience, exceptional ability to prepare executive-ready materials that “tell-the-story” succinctly and logically, ability to flex the communication and messaging to the audience and context
• Strong project management and time management skills, strong attention to detail, ability to work independently under pressure, and manage multiple assignments
• High degree of endurance, responsiveness, and flexibility to work through multiple iterations of work and quickly adapt to constantly varying priorities and subject matter
• Exceptional understanding of how Deloitte and the network operate including account team and go-to-market priorities
• Solving complex challenges in a self-directed manner using structured thinking

Limited immigration sponsorship may be available.

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

Recruiting for this role ends on 07/30/2026.