Global Tax Platform Support Leader

Reference Code 4861

Country: United States

US Locations: USA - Cincinnati; USA - Cleveland; USA - Hermitage; USA - Indianapolis; USA - Jacksonville; USA - Kansas City; USA - Nashville; USA - Pittsburgh; USA - Tampa; USA - Tempe

Non-US Locations:

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

• Lead and develop a global, high‑performing support organization, setting vision, goals, and operating standards.
• Define and drive support strategy, including process improvements to achieve best‑in‑class operational efficiency.
• Oversee support performance, ensuring volume, quality, timeliness, and outcomes meet agreed service expectations.
• Use data, metrics, and KPIs to monitor business health, improve the user experience, and report insights to executives.
• Manage budgets, resource planning, and investments to ensure proper staffing and continuous improvement of processes and technology including the use of Gen AI.
• Serve as a trusted partner and liaison to internal and external stakeholders, while focusing on talent development and performance management.

The team

Global Tax & Legal deploys the right team of experts to address the ever-evolving needs of our businesses around the world. Our professionals deliver superior compliance and advisory insights and guidance (local and global) to support our businesses operating in singular or multiple jurisdictions.

Qualifications

• Degree in Business Administration, Management, Information Systems, International Relations, Information Technology, or other related field.
• 10+ years of experience in customer support, preferably working as a Global Customer Support Manager for a business within a fast-paced and competitive environment. The candidate will also have vast experience in customer service research and analytical techniques.
• Experience managing Global and/or offshore teams.
• Experience implementing process improvement changes and driving enhanced performance in a Support organization.
• Exceptional communication skills to effectively communicate with their department and senior stakeholders.
• Proficiency in MS word, PowerPoint, Excel to create visually and verbally engaging reports and presentations
• Ability to inspire, coach, develop and motivate individuals and teams.
• Ability to develop and nurture relationships with senior business stakeholders.
• Driven, self-starter with excellent teaming skills who can work and communicate at an executive level.
• Ability to manage multiple concurrent projects and deadlines; exercise strong problem‑solving and sound judgment; operate independently in a virtual environment; and maintain composure under pressure while modelling calm leadership for junior support staff.
• Willingness and ability to travel occasionally, including globally, in support of role responsibilities.
• Experience working in a professional services environment preferred.​

Professionals currently in a Deloitte Global role may be considered for this position, regardlessof their US location. ​

Limited immigration sponsorship may be available.

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

Recruiting for this role ends on 07/04/2026.