Manager, Content Management

Reference Code 4533

Country:

US Locations: USA - Cincinnati; USA - Cleveland; USA - Hermitage; USA - Nashville; USA - Pittsburgh; USA - Tampa

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

Knowledge Services (KS) enables our professionals to bring the full breadth of Deloitte’s enterprise-wide capabilities and experience to our clients, specifically through intellectual property (IP) shared within the global Knowledge Exchange (KX) platform. The Content Quality Manager defines and leads programs that promote trust, accuracy, consistency, and usability across KX content.

This role is critical to maintaining a strong global knowledge repository and improving how professionals connect to the content and expertise they need. High-quality content also plays an essential role in enabling effective Gen AI tools, helping ensure AI-driven experiences are grounded in reliable, well-structured, and trustworthy knowledge.

In this role you will:

• Lead planning and execution of a Content Quality program that strengthens KX data quality and end user trust.
  • Establish and operationalize content governance principles -- such as trusted sourcing, consistency of standards, and lifecycle accountability -- to identify, prioritize and address content quality improvement areas
  • Enable classification and managed of “authoritative” content through clearly defined standards to ensure accuracy, reliability and stewardship over time
  • Lead the design and rollout of approaches to optimize content for use within Gen AI experiences, elevating validated and trusted materials over generally shared content
  • Support the design and implementation of AI-driven approaches to assess the accuracy of automated publishing processes as well as the overall health of KX content
  • Partner with KX Product Managers to evolve platform capabilities that enable quality, including the appropriate application and use of critical metadata 
  • Define and manage quality-related KPIs that measure effectiveness, inform decision-making, and drive continuous improvement across the content ecosystem
  • Lead Deloitte People Network moderation to maintain content quality and standards
• Lead the Client Confidentiality program that ensures content management practices fully align with client and stakeholder expectations for the protection and appropriate use of client information across KX products.
  • Manage policies for clients or businesses with specialized content-handling requirements based on confidentiality agreements
  • Educate KS team, stakeholders and KX users on client confidentiality policy, cleansing guidelines, and standards for managing sensitive content
  • Inform KS teams and stakeholders on publishing best practices that support discoverability while maintaining confidentiality standards

The team

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Qualifications

• Minimum of 6 years of relevant experience. Experience in working in knowledge management and in a global professional services organization preferred 
• Experience organizing and providing guidance to global operations/support teams to achieve program objectives in a virtual environment
• Sound knowledge and understanding of requirements relating to protection of client information, managing personal information and data residency
• Strong awareness and practical proficiency in AI and Generative AI concepts and tools, applying them responsibly to enhance productivity, analysis, and decision‑making while adhering to data, risk, and ethical standards
• Attentive to detail and diligent; analytical and tenaciously curious; ability to problem-solve, cross-reference and make connections
• Excellent communication and interpersonal skills, with ability to build rapport, trust and confidence and manage customer expectations
• Experience developing and managing processes
• Excellent planning and organizational skills
• Strong customer focus and quality obsessed
• Education in Library Sciences/Knowledge Management/Information Management preferred

Professionals currently in a Deloitte Global role may be considered for this position, regardlessof their US location.

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

Recruiting for this role ends on .