Senior Manager Global Travel Operations

Reference Code 5254

Country:

US Locations: USA - Atlanta; USA - Charlotte; USA - Chicago; USA - Dallas; USA - Grand Rapids; USA - Hermitage; USA - Minneapolis

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

Manage Deloitte U.S. Travel Agency Operations, Agent Teams, Technology Tools, and Service Delivery

Assess new opportunities for continuous improvement via new technologies or process enhancements

Collaborate with key internal Deloitte U.S. Firms stakeholders and suppliers

Coordinate implementation of air, hotel, ground, and other travel discount programs

Improve on-line booking tool experience  

Provide agent feedback from monthly call monitoring sessions

Manage Agency KPIs and SLAs to make adjustments accordingly

Partner with Security Team on duty-of-care related issues and concerns

Manage Daily / Ad-hoc Reporting Requests as well as ensure daily feeds are accurately uploaded

Reconcile Monthly Travel Agency Invoice

Manage Direct Report

The team

Global CoRe is a shared service within Deloitte Global, providing fundamental services to Deloitte People around the world: Knowledge Services, Creative Services, Contact Center, Procurement and Strategic Insights Center.  We deliver essential capabilities that save time, convey insights, minimize risk, enhance client service delivery, solve problems, and contribute to Deloitte’s success.

Qualifications

Industry knowledge of travel categories, procurement and strong negotiation skills

Strong knowledge and use of GDS (Amadeus/Sabre) and Online Booking Tools

Analytical skills and proficiency in MS office (Excel, PowerPoint)

Customer services management, issue / escalation management and resolution

Works with cross-functional teams and leaders across many levels of management

Other Qualifications

Experience in or with large travel agency operations and large complex high touch global travel programs in the United States

Demonstrated abilities in:

• Working independently in an unstructured environment; developing structure and clarity around the ambiguous by taking a concept and developing ideas/about solutions to achieve progress
• Navigating through complex collaborative initiatives
• Understanding, documenting, and improving business processes
• Interacting and influencing internal stakeholders of all levels of the organization

Limited immigration sponsorship may be available.

Our culture

At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

Recruiting for this role ends on . 

globalprocurement